Service with an
Become A Service Center
From sales to service, we want to transform the customer experience, and this reflects in how we handle customization, repairs, and maintenance.
Instead of opening our own repair centers, we will partner with already established shops and allow them to apply to become RINDEV certified. This partnership will allow these shops to work on our vehicles and will give them direct access to our engineers.
Satisfaction is key
RINDEV wants to help existing shops attract new customers and grow their business. This gives customers the opportunity to work with shops they already know and trust, in addition to working alongside the vehicle manufacturer. This method ensures everything is handled properly and allows customers easy access to original equipment manufacturer (OEM) parts, supplied by RINDEV.
We ask that our partner shops uphold a certain customer satisfaction rating when it comes to RINDEV customers. This will be evaluated by the customer after each service. Any shop that falls below a 4.5 star satisfaction rating will go through additional training.
We understand that the dealer’s customer satisfaction rating in part depends upon our own responsiveness to our service partners. RINDEV intends to provide best-in-class service and parts support for these partners including same-day shipping, real-time service support, and proven diagnostic algorithms for even the most complex electric vehicle issues.
RINDEV is committed to the safety of all our customers and the technicians servicing our vehicles. We are adopting best safety practices in our designs and service procedures and will educate our customers and service partners in these practices as needed, every step of the way.
RINDEV will supply new battery components and take back old batteries for recycling. Proper handing and recycling will be emphasized with each shop we work with.
We will provide additional training for any shop that wishes to help customers not only repair their vehicles but customize them as well.
Training will consist of virtual reality (VR) and hands on vehicle repair. We will provide our service centers with VR headsets which will include a full 3D model of our vehicles. They can be used to practice and to explore every individual part of the vehicle, learning a step-by-step process for removing or replacing each part. This will allow shops to quickly and efficiently complete even the most complex of jobs, increasing the overall number of vehicles they can work on each day.
Should an issue arise, be it difficulty with diagnosing or replacing a part, RINDEV will provide direct assistance to the shop, working to quickly identify the issue and help with the repair process.
We will strive to support all shops over the phone or through VR. If needed, we will gladly send out an engineer to work directly with the vehicle and technician. No customer will be left feeling undervalued by RINDEV or any of its certified service centers.
We want to work with shops that share our standards and are committed to upholding our values. If you believe your shop, big or small, would be a good fit, please fill out this application. We look forward to working with you to grow your business!